This listing was posted on MSX INTERNATIONAL.
Polish Speaking Customer Service Agent
Location:
Budapest
Description:
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. Are you fluent in Polish and passionate about delivering top-notch customer experiences? We're on the lookout for talented individuals to join our dynamic team! As an Advisor , you will be the contact point for customers who want to solve a situation or just ask a question related to their experience with one of the leading car manufacturers. You will be the representative of the brand , facing customer requests and handling the cases up to the solution in order to reach high customer satisfaction. Your Responsibilities: Handle customer requests through various channels and different platforms. Understand and investigates root causes of customer inquiries. Record all customer contact in order to track the activities. Define feasible solutions to meet expected customer results, and related global and internal KPIs and metrics. Constantly improve process workflow efficiency and quality Your Profile: You have experience in Customer Care or related client-facing role You are interested in the automotive industry (to have automotive support experience is a benefit). You are fluent in Polish and English (written and verbal). Willing to relocate if needed (if you live outside Hungary) You have good interpersonal and communication skills with strong negotiation and persuasion attitude. You have logical thinking to break complex problems into their components. You are flexible, and able to adapt to changing environment and priorities. What we can offer Competitive salary A professional but relaxed and flexible working environment, as part of a welcoming team Modern office situated in Budapest Working pattern and location 40 hours per week Monday – Friday Hybrid working method (1 or 2 compulsory office days per week) Flexible working environment, including work from home days About MSX: With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information Learning Solutions Sales Performance Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. The MSXI Purpose To empower Movers and Makers to thrive in our ever-changing world The MSXI Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions The MSXI Vision To enhance every journey in the world of mobility
Company:
MSX International
Posted:
April 5 on MSX INTERNATIONAL
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to MSX INTERNATIONAL
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.