This listing was posted on Dana Incorporated.
EV Logistics Coordinator
Location:
Gyor
Description:
PRIMARY DUTIES AND RESPONSIBILITIES Answer EV customer incoming calls/chat/emails Enters orders into ERP system Responds to price, availability & basic technical inquiries. Support properly designed technical specifications towards customers. Upsell placing orders of danaaftermarket.com and use of our portals. Coordinates shortage, overage, damage claims and returns Coordinate technical related claims with cooperation of the relevant engineering team Works with sales, accounting and product management to resolve debits, credits, and warranty related issues Schedules and executes shipments in cooperation with logistics, customers and forwarders Handles document requests and export documentation Maintain customer service related master data Participates on occasional EV related projects upon need; Cooperate with the related operational teams to supply the highest standard of customer reaction EXPECTATIONS, SKILLS NEEDED Advanced English, German language is a plus. Minimum Education (Profession / Specialty): Bachelor's degree in Engineering & or Administration Basic electrified engineering knowledge, willingness to acquire electrified technical details Required Experience (Years and Areas): Minimum of 3 years in customer service and/or engineering Analysis and solution of problems and decision making Conflict management and resolution High customer focus Experience with CRM Sales Force system or SAP as a plus.
Company:
Dana
Posted:
April 19 on Dana Incorporated
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