This listing was posted on SAP.
Associate Solution Support Engineer
Location:
Budapest
Description:
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What is this Job about in short? As a “Support Associate – SAP Concur”, you will work directly with Customers to solve their issues and allow to use SAP Concur as expected, in a timely manner and with seamless communication workflow. You will be given trainings and guidelines as how to run “best in class” service against Product Support processes. Your key focus will be our Customer’s satisfaction and Customer Centric mindset. If you are curios and have a knack for digging into problems, this role may be a great fit for you. Support Associates resolve customer issues on multiple fronts. The support is often consultative and addresses basic to complex service-related issues in financial management and corporate spend control. If you’re passionate about success and results driven, this job might be for you. SAP Concur’s key expectations should be fulfilled through the delivery of tasks below: Success –Commit to the success of customers, partners, colleagues, and SAP Concur Achieve excellent level of customer satisfaction Ensure achievement of your own and Teams’ KPIs Accountability - Keep your word by executing on commitments made to ourselves and others. Participate in an introductory training program to learn the platform: shadow colleagues and peers, get familiar with job-specific terminology, documentation and processes Work independently and apply effective problem-solving skills Take ownership and research with customers to fully diagnose issues, and then develop creative solutions and respond within established timeline Troubleshoot cases by using Knowledge Base Articles, technical documentation or verifying the configuration Become comfortable collaborating with internal teams to escalate and route customer issues and requests for prompt resolution Stay current with Concur’s innovation and application enhancements: attend training sessions and webinars for new product features and product offerings to then relay to the customer, as applicable. Identify patterns and their solutions with incoming customer incidents Share and document knowledge through creation of Knowledge Base articles Professionalism - We exhibit professionalism by consistently delivering quality work. Act with integrity, treat others with respect, pursue personal expertise, and execute with discipline. Interact with customers via multi-channel like portal, phone and email: drive Customer interactions trough different real time channels. Demonstrate initiative to be a self-starter, keeping up to date on product additions and changes: Be a go-getter and take initiative while coming up with new ideas and ways to improve processes. Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management. Build and act upon your development plans, regularly reviewed with your Manager Improve according to feedback and adjust based on lessons learnt Integrity - We are honest and fair and take responsibility for all our actions. Treat our customers and co-workers with sincerity and respect. Handle any personnel conflicts with maturity and fairness Teamwork - Take personal initiative in collaborating to achieve success. Be adaptable to the company and Product Support Strategy So how do you know if you’re ready to apply for this role? Surely a “Yes” if, You are able to assess, plan and troubleshoot while collecting information about the customer issue You have proficient English skills You want new challenges every morning You enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? you do want to make an impact on SAP Concur’s success in a highly competitive environment You are able to gain a basic understanding of Structured Query Language (SQL). You can maintain working knowledge of products through new releases and team meetings. You are able to work some weekends, based on business needs. We need you to drive SAP Product Support transformation if, You are definitely a Team player You commit to drive best in class service by acting according to Product Support methodologies and best practices You are a passionate learner who’s motivated to take on challenges - always looking to do things better (both personally, as part of a team and for the company). You are comfortable collaborating with internal teams to escalate and route customer issues and requests for prompt resolution. You are capable of prioritizing effectively for Customers ‘satisfaction sake. In short, your key attributes to embrace successful attitude should be, Those key words drive your day2day effort: Execution mindset Act with high emotional intelligence and empathy to our external customers Easy change adopter Your Work experience includes : 0-2 years in similar experience or talented fresh starter Attraction for technical solutions and working directly with customers Experienced or attracted by working in a strong multicultural environment Fluent English speaking/writing Fluent French/German/Spanish as a plus Travel industry knowledge is preferred but not required Your Education is or equals to : University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered Experience working in Enterprise PC/MAC Lan/VPN environments What you will get from us, We will help you embracing core values cherished in SAP Product Support such as Trust, Empathy and Kindness , coming with transparency and “tell it like it is” behavior, We will help your integration into a highly collaborative, engaged, and efficient organization where all differences and mindsets are welcome , We will recognize hard work, commitment, and positive attitude as drivers to Success, We will create conditions for a “Good to Great” career and personal growing experience, We are one team! Successes and failures belong to all of us. F eel free to develop your entrepreneurial mindset to become an active member of PS Transformation . Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: XXXX@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 399395 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Company:
Sap
Posted:
July 4 on SAP
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